Help

What is KU Single Sign-On?
The KU web application you are using requires you to identify yourself via the KU Single Sign-On. You can do this by providing your KU username and password. Once you have authenticated successfully, you will be able to proceed to your requested web site.

With KU Single Sign-On, your single web login gives you access to many other web sites besides the one you initially accessed. In other words, this provides a "single sign on" solution for all SSO-enabled applications at KU.

Your access to SSO-enabled applications should last only until you quit your browser program. Be sure to secure your identity by quitting your browser before you leave your computer. Otherwise, someone else who uses your computer during that browser session can impersonate you on the linked systems - both to the sites that you are using as well as to any of the other web sites that accept KU Single Sign-On as an authentication authority.

What am I supposed to do?
On the KU Single Sign-On Login page you can identify yourself by entering your KU username and password in their respective fields and clicking the "Login" button. Your KU username typically consists of the characters prior to @ku.ac.ae in your e-mail address.

Help! I still can't log in!
Missing or incorrect username or password:
To authenticate to KU Single Sign-On, you must provide both your username and its password. Please use the self-service password recovery by clicking here. If you have not enrolled in the password recovery, please contact the ICT Service Desk at email ServiceDesk@ku.ac.ae.

Enabling cookies on your web browser:
The KU Single Sign-On requires that your web browser accept "cookies," small files that web servers send to your computer. KU Single Sign-On uses cookies for security and verification. Having a cookie for an KU Single Sign-On web site identifies you to the site and allows you to continue from one page of the site to another without having to login each time. You can usually enable cookies in the Settings or Preferences dialog of your browser.

Time expired before you were able to login:
You must enter your username and password within 5 minutes of the KU Single Sign-On page loading in your browser window. After that time has elapsed, you must re-initiate the request for the web page or service you want to access by re-entering the URL in the address bar or by returning to the original site which first asked you to authenticate. Reloading the KU Single Sign-On login page will not work, as you must be directed to the KU Single Sign-On login page from your original application due to technology limitations.

Browser Compatibility
Make sure you are using a browser which is compatible with KU Single Sign On. The following browsers are primarily supported targets for KU Single Sign On:

• - Internet Explorer 10.0 and greater (PC Based)
  - Google Chrome 4x.0 and greater (PC Based)
  - Mozilla Firefox 3.0 and greater (PC Based)
  - Internet Explorer 9.0 or lower versions are not fully supported

   If you continue to have login problems, please call the ICT Service Desk at email ServiceDesk@ku.ac.ae.